Development Model of Enhancing Personnel Competencies for Information Technology Centre Officers in Guilin University of Technology

Abstract

This study aimed to develop a model for enhancing competencies among officers at the Information Technology Centre of Guilin University of Technology. The objective was to identify key elements necessary for improving personnel competencies based on identified needs and to validate the model's effectiveness in achieving this goal.: The research employed both qualitative and quantitative methods to identify competency enhancement elements and conduct a comprehensive needs assessment. A competency enhancement model was then established and reviewed by experts. Following this, the model was implemented at the centre and its effectiveness was evaluated through satisfaction surveys. Data analysis involved statistical techniques, including percentages, means, and standard deviations. The identified competency needs of the officers included data management knowledge, information technology application skills, and a proactive service orientation. The proposed model incorporates five components: principles, concepts, objectives, model content, effectiveness of use, assessment, and conditions for success. Evaluation results demonstrated that the model is both effective and feasible, with post-implementation assessments showing a notable improvement in competency outcomes. The study's data collection and analysis may be subject to biases, and the findings may not be generalizable beyond the specific context and sample. The exploratory nature of this research suggests a need for further systematic validation of the model's applicability and long-term effectiveness. The competency enhancement model developed for the personnel at the Information Technology Centre of Guilin University of Technology offers a novel perspective and empirical foundation for advancing human resource development in this domain.