The Satisfaction of Prince Sattam bin Abdulaziz University Students Toward the Provided Student services and Activities

Abstract

 This research goal is to measure the degree of satisfaction of Prince Sattam bin Abdulaziz University students towards the services and student activities provided to them. These services include registration, student affairs, medical, security services, cultural, sports, and cafeteria services. In addition to that, the researcher will study the differences in student satisfaction with those services according to gender and branch. The researcher will use a questionnaire as a tool for the measurement of the suitable sample of male and female students (2575 male and female students) from the various colleges and programs of all the university branches. The questionnaire consists of 24 items distributed on 7 categories, each category represents one of the services. The results showed that there is an average degree of satisfaction with the student services and activities provided to the students and that there are significant differences at ? > 0.05 among the students’ satisfaction mean scores due to the gender and the branch variables. In the light of the findings, one of the most important recommendations that the researchers provided is for the university to works to meet the needs and expectations of students. In addition, the university should take students' satisfaction into account as a component of quality and academic accreditation.